Salon Policy

We kindly ask that you give at least 48 hour notice when rescheduling or canceling any appointments. This will give us time to fill your spot. Your appointment time is reserved just for you. If you are unable to give 48 hour notice, 100% of the requested services will be charged to the card on file. 

At Paytin James, we take great pride in providing exceptional service and respecting the value of your time. As a small business, we require financial stability, and enforcing our cancellation policy is essential to maintaining that stability. To confirm your appointment, we require a credit card on file. By booking an appointment with us, you agree to our cancellation policy as outlined below: 

Cancellation or Rescheduling: We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your appointment. If you need to do so, we kindly request that you provide us with at least 48 hours' notice. If you cancel or reschedule with less than 48 hours' notice, you will be responsible for 100% of the booked service, even if you reschedule to a later time.

Illness: If you are feeling unwell, we kindly request that you reschedule your appointment for another time. Please do not come to the salon if you are symptomatic. Your health and the health of our team and other clients is of utmost importance to us. If you are unable to attend your appointment due to illness and you provide less than 48 hours' notice, you will be responsible for 100% of the booked service. 

To ensure efficient scheduling and respectful treatment of our time, we kindly request that you refrain from changing your scheduled service within 48 hours of your appointment. In the event that you do need to make a change, please be aware that a fee equal to 100% of the full service will be charged. For example, if you have booked a full color but decide to switch to a haircut on the day of your appointment or within 48 hours of it, we will need to charge the full fee of the original color service.

Thank you for your understanding and cooperation in this matter. Our policies are in place to protect our business and to ensure that we provide our clients with the best possible service. It's important to note that getting hair services is a luxury, and we appreciate your understanding and cooperation in working with us to schedule appointments that are convenient for you.

We strongly advise against taking time off work or other commitments to receive our services. If you choose to do so, it is at your sole discretion, and we are not liable for any inconvenience or loss of income that may result.